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Quality Assurance Performance

On a 6-monthly basis we produce Best Practice reports that are shared across our centre network to share all of the good practice that has taken place across the UK over the previous 6 months.


The guides help to provide:

  • An overview of performance of the centre network during the last round of monitoring activities

  • Areas of best practice demonstrated by centres

  • Common areas for improvement with suggested solutions

  • Other recommendations to help improve delivery

Below is an excerpt featuring SFEDI graduates from MBL Academy.  The awards were presented to graduates at the Birmingham Chamber of Commerce in early 2019.

Induction is the Key

SFEDI Graduates 2018.jpeg

SFEDI Graduates (L-R) - Anjum Khan, Christine Hancock, Sue Bedward (MBL Academy Founder) and Jennifer Campbell


In the week up to Christmas, Midlands Business Leadership Academy (MBL Academy) celebrated the graduation of three inspirational Business and Enterprise Support Advisers:

Anjum Khan, Asian Business Chamber of Commerce

Christine Hancock, International Trade Advisor for the Department of international Trade

Jennifer Campbell, Growth Hub Business Advisor

Anjum, Christine and Jennifer all demonstrated good, strong evidence in the roles as Business Support Advisors.

The feedback from their course evaluation stated that they felt supported throughout the assessment process and that the accreditation had provided them with a clear structured approach to helping businesses, giving them more confidence in the services they delivered, and that is always good for business!

Read and download the full report here.


Best Practice Report

Including - Induction is the Key - MBL Academy

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